THE ITO/BPO OPERATIONS EDITION (Q3/2015)
This issue of The Outsourcing Journal Special Editions is focussing on operations and management of ITO and BPO projects.
This Special Edition contains articles from experienced consultants, practitioners and researchers about co-operations, transition and change management, pilot projects, examples from the healthcare industry and more. It will give you the opportunity to benefit from the insights, experiences and knowledge of industry experts and leading organizations.
With a unique editorial concept the Outsourcing Journal Special Edition is today the only publications for the ITO and BPO industry that is based on non-promotional information, actual business experiences and researches. It is published by the completely independent German Outsourcing Association, aiming to provide both, buyers and providers of IT and business process outsourcing services with mostly neutral information, insights and contacts to support their decisions and projects.
We would like to thank all our authors and partners, the company Competence Call Center for sponsoring this edition and anyone that has contributed to our editions, for their engagement and support.
81 PAGES SHARED KNOWLEDGE FROM GERMAN AND INTERNATIONAL AUTHORS.
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